Insidecasino Tue, 01 Dec 2023 10:16:03 +0000 en-US hourly 1 https://wordpress.org/?v=5.5.3 New iGaming Software Partnerships Announced /casino-news/new-igaming-software-partnerships-announced/ /casino-news/new-igaming-software-partnerships-announced/#respond Sat, 26 Sep 2023 06:09:39 +0000 https://insidecasinoca.wpengine.com/?p=5763 There has been plenty going on in iGaming over the past few weeks – thankfully all of it positive – with an assortment of high-profile deals struck. Here’s a run-down. Skywind Group and Superbet Skywind has agreed a deal with Romanian outfit Superbet to launch its full game portfolio and player engagement tools. This will … Continue reading New iGaming Software Partnerships Announced

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There has been plenty going on in iGaming over the past few weeks – thankfully all of it positive – with an assortment of high-profile deals struck. Here’s a run-down.

Skywind Group and Superbet

Skywind has agreed a deal with Romanian outfit Superbet to launch its full game portfolio and player engagement tools. This will include upcoming releases such as Double Scatter 7’s, Fruit Reel, Gold Shot and Respin Mania. Skywind’s MD, Oren Cohen Shwartz was positively thrilled about the news.

Said Shwartz, ‘We are very happy with our partnership with Superbet’

Group Gaming Director, Joe Legge was also giddy with excitement, revealing that the company was ‘thrilled (to be going live) with (Skywind’s) content’.

Relax Gaming and Solid Gaming

Relax have never been shy about striking new iGaming software distribution deals. And its latest high-profile manoeuvre involves Gamesys’s Solid Gaming – all of the company’s slots are to be rolled out across Solid’s partner network including Tumble Tumble, Money Train and Snake Arena. It’s all about brand expansion, see. Relax Gaming’s Chief Commercial Officer Daniel Eskola:

‘This deal marks another important step in our 2023 strategy. We strive to continue expanding our reach and maximise our commercial potential through the leverage of our ever-growing portfolio of games’

Translation: ‘We will continue to expand aggressively in an effort to make as much money as possible while continuing to develop slot games that are more or less the same’

Pragmatic Play and Superbet

Superbet has been putting itself about a bit in recent weeks. As well as the agreement with Skywind, the plucky Romanians have also secured a pact with big-time online slots supplier Pragmatic Play. Consequently, its customers will gain access to blockbuster games such as Wolf Gold. Following the news, the boy, Legge was at it again, this time waxing lyrical about Pragmatic Play and its ‘well-deserved reputation for creating fantastic slot games’

Playson and Singular

Playson has agreed its own mega-bucks deal with some company called Singular. Thanks to this particular covenant, the latter will get its hands on a variety of Playson-powered titles like Clover Riches and Solar Queen. So high-fives all around then, especially for Playson’s Sales Director, Blanka Homor who also managed to include the word ‘diversify’ in her post-deal patter. Genius!!

“Diversifying Playson’s routes to market is a cornerstone of our strategy, so we are thrilled to be working with a prominent platform provider such as Singular.’

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February 2023 Slot Releases /casino-news/february-2023-slot-releases-uk/ /casino-news/february-2023-slot-releases-uk/#respond Mon, 24 Feb 2023 11:02:18 +0000 https://www.insidecasino.com/?p=4515 As is pretty typical this time of year, numerous top iGaming developers have chosen to unveil their February 2023 slot releases with the introduction of some top games. These include the likes of Blueprint Gaming, Pragmatic Play, Skywind Group and Yggdrasil. Here’s a drill-down of the most notable releases from this current batch together with … Continue reading February 2023 Slot Releases

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As is pretty typical this time of year, numerous top iGaming developers have chosen to unveil their February 2023 slot releases with the introduction of some top games. These include the likes of Blueprint Gaming, Pragmatic Play, Skywind Group and Yggdrasil. Here’s a drill-down of the most notable releases from this current batch together with gushing quotes from the people behind them.

February 2023 Slot Releases Top Picks

There are many more online slots releases in February 2023 than our list below shows, but here are our picks of some games from maybe not the biggest if slot developers.

Mighty Griffin Megaways – Blueprint Gaming

We have ourselves yet another slot that integrates Big Time Gaming’s ground-breaking mechanic. Unlike many games which merely integrate Megaways functionality, this particular slot in our February 2023 slot releases list has been developed from the ground up. As ever, the cascading reels feature is in place as well as the obligatory free spins bonus round with its incremental multiplier.

Blueprint’s latest slot includes a Jackpot King Deluxe progressive jackpot as well, offering players the remote chance of winning a sizeable sum of money at Blueprint Gaming casinos. The game is replete with various mythical creatures of yore including, funnily enough, a Griffin. Gaming director of marketing Jo Purvis was especially excited at about this.

“Players are on a quest to find the mighty griffin as the legendary creature flies across the sky to deliver big prizes onto the reels below. With cascading wins and Jackpot King Deluxe on offer, this latest release is packed full of fun features that will keep players immersed for long periods of time.”

Mysterious – Pragmatic Play

Mysterious, Pragmatic Play’s poltergeist-themed slot, comprises a 4 x 6 format but with 4096 chances to win and a 12x multiplier. But despite waxing lyrical, Chief Commercial Officer Melissa Summerfield wasn’t quite able to describe what makes this game any different from the hundreds of others with similar features. But she gave it a good go. Said Summerfield:

“Mysterious takes players back to spookier times in a slot jam-packed full of Infectious Wilds, Mystery Symbols and a thrilling theme. The exciting gameplay, immersive soundtrack and stunning graphics are sure to take players to the edge of their seats in this highly engaging new title.”

Aztec Respin – Skywind Group

Skywind Group has resisted the temptation to jump on the heavily-laden Megaways bandwagon. Instead, the Isle of Man outfit has kept things relatively simple with a six reel, 20 pay-line slot. With win-both-ways combinations and a sticky wild feature where the wilds expand to adjacent positions, Aztec Respin is going to appeal to plenty of players. And in keeping with most Skywind efforts, the visuals and animations are smooth and well-drawn. It seems also, that the algorithms behind the spinning reels aren’t going to compromise the company’s ability to drain bankrolls in any way. Happily, this was confirmed by Vice President of Operations Uri Cohen.

“…we are always determined to deliver a unique cinematic and entertaining experience without overlooking the math and feature models”.

He went on:

“This Aztec slot was created with a focus on innovation and game model strength. This is definitely more than just any other Aztec themed slot.”

Brazil Bomba – Yggdrasil

Yggdrasil’s latest slot is set on the ‘vibrant’ streets of Rio de Janeiro and is inspired by the world’s most famous carnival. It’s the first ever cluster pays slot from the Maltese developer and boasts a colourful, cartoon-like theme. Standout elements include a ‘dropdown win’ mechanic (similar to cascading reels) that generates unlimited multipliers as well as a free spins game and bomb feature. The latter clears up to 16 positions across the reels for new symbols appear, thereby offering additional chances to win combinations or clusters. So that’s nice.

Brazil Bomba was launched just in time for Rio de Janeiro’s colourful carnival. In addition to being a pickpocket’s paradise (is there a parallel here?), the event is popular with tourists too. An estimated two million souls attend each year.

Speaking after the well-timed launch of his company’s new game, Senior Product Strategist Jona Strandman proclaimed:

“Brazil Bomba brings players to the heart of the Rio carnival full of colorful graphics, samba music, fireworks and tile clearing bombs that clear the path for massive wins. We are excited about launching Brazil Bomba just ahead of the world-famous carnival taking place in Rio. With cascading symbols filling the reels this game offers players a cheerful experience with wins worth celebrating.”

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Gambling Operator Share Prices Plummet /casino-news/gambling-operator-share-prices-plummet/ /casino-news/gambling-operator-share-prices-plummet/#respond Wed, 19 Feb 2023 10:52:16 +0000 https://www.insidecasino.com/?p=4512 Gambling operator share prices plummeted on Thursday last week following news that the Gambling Commission is to consider cutting the maximum allowed stake at online casinos to just £2.The announcement was made by UKCG CEO Neil McArthur during a meeting with an all-party parliamentary group of MPs, tasked with investigating gambling-related harm. What Did That … Continue reading Gambling Operator Share Prices Plummet

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Gambling operator share prices plummeted on Thursday last week following news that the Gambling Commission is to consider cutting the maximum allowed stake at online casinos to just £2.The announcement was made by UKCG CEO Neil McArthur during a meeting with an all-party parliamentary group of MPs, tasked with investigating gambling-related harm.

What Did That Mean For Share Prices?

Following the revelations, investors in online casino and betting firms immediately staged a sell-off. High-street giant William Hill fell by around 8% while GVC and Playtech were both down 7%. Although the losses suffered by rival companies such as 888 and Flutter weren’t quite as pronounced, the overall stock market value of UK gambling operators plunged by more than £500m.

As part of an evidence giving session, McArthur told the parliamentary group that the UKGC would consider the maximum limits allowed for online betting and that a decision would be made within six months. A spokesperson for the regulatory body confirmed the news, stating:

“We said last October that we would be looking at online stake limits as part of our ongoing work to reduce the risks of gambling-related harm. This work is in addition to us focusing on VIP practices, advertising technology and game design. We will publish our assessment and next steps for online stakes and further protections later this year.”

In November 2019, an interim report by the All-Party Parliamentary Group (APPG) proposed that a stake of £2 be applied to online slots in order to bring them in line with slot machines at high street betting shops. The measures were intended to battle the perceived ‘public health crisis’ brought about by gambling addiction in the United Kingdom. At the time, operator share prices sunk by around £1 billion.

However Labour MP Carolyn Harris declared that the report highlighted a need for a “root and branch review” of online gambling.

She remarked:

“Stakes and prize limits online would be a major step forward in reducing the harm caused by the sector. It is not at all clear why the Gambling Commission is not looking at this as a matter of urgency. It is an abdication of its responsibility as a regulator. There must be consistent and appropriate regulation of all forms of gambling.”

Gambling Operators Review Continues

The Government has pledged to review the 2005 Gambling Act, first unveiled under the stewardship of Tony Blair. It has also given the go-ahead for many of the regulations already imposed on the sector. Nevertheless, anti-gambling campaigners suggest the measures should have been taken much earlier and that current legislation is not fit for purpose in regards to digital betting.

The influential APPG has been highly successful in generating the support of all parties in tackling gambling harm. And Thursday’s announcement marks the second such occasion that the APPG has negatively impacted the stock market value of UK gambling operators. Judging by the current climate, it probably won’t be the last.

Be sure to check back for updates about this and other major developments in the iGaming industry and to find out about gambling operator share prices as things develop.

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Mobile Gaming Taking Over the Casino Industry /casino-news/mobile-gaming-taking-over-casino/ /casino-news/mobile-gaming-taking-over-casino/#respond Wed, 12 Feb 2023 14:19:15 +0000 https://www.insidecasino.com/?p=4503 Other than your shadow, what else is with you everywhere you go? If your guess is as good as mine, then the answer is of course your mobile phone. To be more specific, we spend an entire day every week online and that is no different when it comes to mobile gaming. With the increasing … Continue reading Mobile Gaming Taking Over the Casino Industry

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Other than your shadow, what else is with you everywhere you go? If your guess is as good as mine, then the answer is of course your mobile phone. To be more specific, we spend an entire day every week online and that is no different when it comes to mobile gaming.

With the increasing use of mobile devices and their almost omnipresent feature, it is no wonder that most companies in the world are optimizing their services for mobile. The casino world has not been behind. They are taking advantage of the ready market that compromises more than 5.11 billion unique mobile users. These people use their phones to shop, gamble, study, and even run their businesses.

The casino industry has grown tremendously over the past few decades. First, people had to dress up in suits to go to brick and mortar casinos. Then technology came, and the late ’90s saw the rise of online casinos such as Sky Casino. Before long, most of these online casinos had fully optimized their sites for mobile, allowing their players to take their games with them everywhere they go. It has been shown that 60% of internet gambling is now done on mobile devices.

Why the Mobile Gaming Shift?

Mobile devices have multiple functions. They can double up as communication gadgets and gaming mediums. Its portability has also made it a popular gambling tool for most players who have a busy work schedule and keep moving from one place to the next. Some of the reasons that make mobile casinos preferable include:

Convenience and Limitless Functions

Mobile gaming has accorded punters a convenient way to access and enjoy their favorite games on the go. This means that they can skip the boredom that comes with long commutes and queuing, or even zone out in those office meetings that never make sense. With entertainment ready on the fingertips, they can easily switch from a bad mood to excitement in seconds.

The growing love and preference for mobile gaming at casinos has pushed software providers to develop more high-quality games that are mobile-friendly. This means that players now have several options to choose from. They are not stuck with slots only; players can also play table games and live dealer games on their smartphones.

Mobile casinos now come fully stocked with all the necessary functionalities. Players can contact the support team, transact, and even redeem their bonuses. Now all you have to do is identify your ideal casino, sign up, deposit, redeem rewards, start playing, and access your winnings from your mobile device or tablet at your convenience.

Exciting Mobile Gaming Experiences

Playing on a mobile device doesn’t condemn you to boredom and loneliness. You no longer have to play against the computer. With live dealer games available on mobile, players can now enjoy the social factor that comes with playing against real people and chatting with them in the process. Players can get a fully immersive experience that simulates a real casino, thanks to the background sounds at the mobile gaming live casino studio.

And So?

Some people still prefer to play on big screens, but most are not bothered by the size of the screens as long as they get the same quality of graphics. With that said, mobile gaming is here to stay as long as the use of mobile devices remains real.

Besides, if you had all the solutions to your gaming needs neatly packed in a portable device, guaranteeing you full functionality, convenience, and unlimited entertainment, wouldn’t you choose it?

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Netent Adds New Branded Slots to Portfolio /casino-news/netent-adds-new-branded-slots/ /casino-news/netent-adds-new-branded-slots/#respond Tue, 11 Feb 2023 13:44:18 +0000 https://www.insidecasino.com/?p=4500 This week Netent adds new branded slots to their ever growing portfolio by launching the exciting new slot games: Street Fighter II: The World Warrior and Gordon Ramsay: Hell’s Kitchen. The Swedish developer made the announcement on Tuesday at ICE London – one of iGaming’s premier industry events. Both online slots are in the final … Continue reading Netent Adds New Branded Slots to Portfolio

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This week Netent adds new branded slots to their ever growing portfolio by launching the exciting new slot games: Street Fighter II: The World Warrior and Gordon Ramsay: Hell’s Kitchen. The Swedish developer made the announcement on Tuesday at ICE London – one of iGaming’s premier industry events. Both online slots are in the final stages of development and are expected to be unveiled in the coming months at the best NetEnt casinos around.

Street Fighter II Branded Netent Slot

Street Fighter II is one of the most successful video games of all time. Originally developed by Capcom as a land-based arcade game, it was successfully ported over to the SNES console in 1994 to much fanfare. The game has spawned numerous sequels which have been release across a variety of gaming platforms.

The original game featured cutting-edge visuals for the time and allowed players to choose from a variety of characters with unique fighting styles. All of these iconic characters will feature in Netent’s slot and include Ryu, Ken, E. Honda, Chun Li, Blanca, Zangief and Dhalsim.

Speaking about the announcement, Netent Director of Games Bryan Upton remarked:

“The release of Street Fighter II: The World Warrior took the arcade world by storm in the early nineties and today it is widely considered as the ultimate classic video game that continues to entertain fans almost 30 years later,”

“At NetEnt, we strive to deliver content that – much like Street Fighter – raises the bar in what is possible in gaming and we are immensely proud to be working with such an iconic franchise especially something in tune with the retro trends right now. It is a dream come true to work on brands like these. Street Fighter II really allows us to bring something new and innovative to the market that no one else can.”

Gordon Ramsay: Hell’s Kitchen

Renowned chef and media personality Gordon Ramsay is also set to be the subject of a Netent branded slot. The foul-mouthed foodie garnered international acclaim as a Multi-Michelin-starred chef and has also become a star of the small screen. His Kitchen Nightmares and Hell’s Kitchen television shows have been huge successes both in the UK and US. The latter, currently in its eighteenth season, forms the basis of Netent’s new game available soon at the best online casinos. Given Ramsay’s colourful language, the game is to be aimed squarely at adult players.

Bryan Upton On New Branded Slot:

“Gordon Ramsay is a true rock star of the restaurant world. His strong personality and use of colorful vocabulary as front-man of Hell’s Kitchen have earned him legend status as a multi-Michelin starred celebrity chef, with fans all over the world. Just as importantly, this allows us to produce a true slot with a strong narrative and a lot of adult fun! We can’t wait to see what our players think of what we have in store for them.”

The blockbuster deal was negotiated with Ramsay’s licensing agent, Global Merchandising Services. Licensing Manager, Jens Drinkwater said of the new partnership:

“NetEnt’s commitment to entertainment has made it a clear leader in the online casino industry and we’re thrilled to support the company with the addition of Gordon’s branded title.”

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Microgaming Renews Licensing Agreement for Tarzan Slot /casino-news/microgaming-renews-agreement-tarzan-slot/ /casino-news/microgaming-renews-agreement-tarzan-slot/#respond Mon, 10 Feb 2023 16:14:01 +0000 https://www.insidecasino.com/?p=4492 In another branding coup, Microgaming renews licensing agreement with Edgar Rice Burroughs Inc. to produce another Tarzan branded online slot. Brokered by Creative Licensing Corporation, the deal will see the Isle-of-Man outfit distribute the new game across its entire network of casino partners. The latest Tarzan slot will be produced by independent developers, Fortune Factory … Continue reading Microgaming Renews Licensing Agreement for Tarzan Slot

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In another branding coup, Microgaming renews licensing agreement with Edgar Rice Burroughs Inc. to produce another Tarzan branded online slot. Brokered by Creative Licensing Corporation, the deal will see the Isle-of-Man outfit distribute the new game across its entire network of casino partners.

The latest Tarzan slot will be produced by independent developers, Fortune Factory Studios who create online casino games exclusively for Microgaming.

The eponymous character is expected to feature heavily as he takes gamers on a colorful quest for an assortment of in-game rewards. According to Microgaming, this will involve ‘high-energy, captivating animations, thrilling features and distinctive sounds.’

Microgaming’s Original Tarzan Slot

The first Tarzan title was released in December 2016 for desktop and mobile devices. The 5 x 3 slot consisted of 40 pay-lines and a host of characters including the vine-swinging hero himself. With smooth animations and outstanding visuals, the game proved a major hit with gamers.

Despite this, Microgaming has decided to design the new version from the ground up. This means that it won’t be based on the original in any way – perhaps welcome news given that many slot sequels comprise the same or similar mechanics as their predecessors.

Speaking of the deal, Microgaming’s Jean-Luc Ferriere, remarked:

“We are excited to extend our brand partnership with Edgar Rice Burroughs Inc. to create the next iteration of Tarzan, a timeless character and brand with worldwide appeal. “

As part of Thursday’s announcement Ferriere also revealed that Microgaming had plans to introduce additional online slots over the course of the year.

“The upcoming game from Fortune Factory Studios will be one of several new branded slots to launch on Microgaming’s platform this year as we continue to diversify, extend and refresh our content offering.”

James Sullos, President of Edgar Rice Burroughs Inc, was also enthused about the new partnership, commenting:

“Our extended deal with Microgaming will see the creation and launch of a new Tarzan game, which we are confident, will build on the character’s successful first outing with the renowned supplier. We look forward to working with Microgaming and are excited to see the game come to fruition.”

Who’s Tarzan?

Tarzan is a celebrated fictional character created by Edgar Rice Burroughs. He first appeared in the 1912 novel, Tarzan of the Apes. The book was so popular that it spawned 24 sequels, many of which garnered international acclaim.

Tarzan was further immortalized on the silver screen, becoming the subject of more than 50 live action and animated pictures. Some of the most notable movies include Tarzan of the Apes (1918), Tarzan the Ape Man (1932), Tarzan and His Mate (1934), Greystoke: The Legend of Tarzan, Lord of the Apes (1984) and Tarzan (1999). The character’s last appearance came in 2016 with The Legend of Tarzan where he was played by Swedish actor, Alexander Skarsgård

The new Tarzan slot will join Microgaming’s burgeoning portfolio of branded casino content. The online slot game, along with its official title, will be unveiled at ICE London 2023.

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Online Casino Customer Support: What are my Options? /casino-news/online-casino-customer-support-options/ /casino-news/online-casino-customer-support-options/#respond Tue, 26 Jun 2018 09:00:19 +0000 https://www.insidecasino.com/?p=1671 Question, query, request, complaint: whatever it is, you may have to open a direct line of communication with your casino of choice’s customer support. As you know, there are various assistance channels on an online casino. In our customer support guide, we will give a brief overview of each customer support avenue available to players … Continue reading Online Casino Customer Support: What are my Options?

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Question, query, request, complaint: whatever it is, you may have to open a direct line of communication with your casino of choice’s customer support.

As you know, there are various assistance channels on an online casino. In our customer support guide, we will give a brief overview of each customer support avenue available to players at the majority of online casinos. Then, we will list some example queries and give our recommendations for how to proceed with each complaint.

This list will be by no means exhaustive, and is supposed to be a helpful guide for players. If you have further questions for us, then don’t hesitate to get in touch.

Online Casino Customer Support Options

For demonstrative purposes, we are using Energy Casino. They have pretty much every customer support available.

We have numbered each avenue from 1-6, broadly in the order that a casino would want you to use them.

Energy Casino Customer Support Page

1 – FAQ

It is no surprise that a casino would want you to start here. And frankly, casinos that have a thorough Frequently Asked Questions section can save themselves and the player a lot of hassle. If your question is about the mechanics of a welcome bonus, eg, the wagering requirement, or the RTP (Return to Player) of a slot, there should be no need to speak to a customer support representative. A good FAQ should contain a questions such as “How much do slots payout?” Then, the answer would be something along the lines of:

“It depends on the slot. Check the T&Cs of a slot to find their computer programmed RTP.”

In addition, a casino may even provide a list of RTPs of all the slots available on their site. For example, the Progress Play casino Lord Slot offers such a convenience.

2 – Live Chat

The majority of Online Casinos offer a Live Chat feature these days. Usually, there will be a link on every page, often on the bottom right hand side of your screen. This link will open up a dialogue box. You may be asked to fill in some basic information, such as your username and your question. Sometimes, the customer support representative will begin the dialogue as and when they have opened your case.

Karamba Casino Live Chat Icon

Many casinos have 24 hour a day Live Chat. If they don’t, then the hours will likely span greater than normal business hours. This will often be your quickest and most convenient way of getting in touch with a human representative. Though telephone is also instantaneous, many customers are more comfortable with live chat as the dialogue is conducted at the pace of the customer’s choosing. Information is less likely to be lost and more obviously documented and recorded. Players can also often attach documentation to a live chat conversation, such as identification to complete a KYC (Know Your Customer) requirement. Or, players can provide screenshots of evidence if they feel hard done by in some way.

3 – Email

A casino will always offer an email address for customers to communicate longer concerns. Usually, a response is promised within 24-48 hours. With email, customers can make longer complaints or ask more detailed questions. At the same time, the dialogue is easily recorded for reference. Of course, the primary downside of email is that it is not instantaneous. If you have a query that needs sorting immediately, then email is not the way to go.

Email can also be useful for drafting a formal complaint against the casino, and asking for contact details of “higher” forces, such as a Casino Manager.

4 – Contact Us Form

The Contact Us form functions very much like a customer service email. It may be more convenient for a player to simply ping off their question on the casino website. They do not take long to fill out; often just your name, email and the question.

Although Energy Casino has not included it, some casinos allow you to attach files to their Contact Us forms.

5 – Phone

The perks of calling a casino’s customer support include instant assistance and assurance that you are talking to a verifiable human being. On the other hand, it can sometimes be difficult to communicate with an assistant on the phone due to poor reception or a native language barrier. Players may also feel more insecure as they will have no record or documentation resulting from the telephone call.

6 – Post

In this day and age, it’s difficult to think of an actual scenario where sending or receiving post would be the most effective way to deal with a question, query or complaint. However, most casinos include their address. This, in part, reassures players that the casino is a legitimate operation run by human beings at a real place.

Sadly, there are many criminally inclined online casino operations. So all sources of legitimacy are welcome to the customer.

Example Casino Questions & Complaints

Given all of these customer service avenues, we will now attempt to pair up the best option with some example questions or complaints. Again, we stress that this is our opinion. There are alternate valid ways to deal with a situation or disagreement with an online casino.

Forgotten Password – 1 (FAQs)

Or players can look for the “forgotten my password” link when logging in. If you are still having problems, (for example you entered some information wrong, or you’ve forgotten your security question), then contact a representative. We’d say probably 2 (Live Chat).

Changing the Language settings? – Probably 1 (FAQs)

“Do you offer Live Dealer Casino with a real dealers?” – Probably 1 (FAQs)

However, you can probably just check the tabs on the homepage or read one of our fantastic Landmarkautosales Casino reviews.

Problems completing KYC Requirements – 2 (Live Chat), then 3 (Email)

If you still don’t have full access to your account due to problems resolving Know Your Customer conditions, then you have a couple of options. If you have a checklist of requirements via email, then reply to the email and attach the necessary documents. Not entirely sure what you need to do to proceed? Then start a Live Chat dialogue.

Problems Withdrawing Winnings – 2 (Live Chat)

If you are struggling to withdraw winnings after making a request, then start a Live Chat with a customer support assistant. Inquire as to what the problem is with your request. Perhaps the process is well within their usual time-frame, which they will confirm. However, you would do well to read those terms and conditions just to confirm that they are not just stalling for time.

If their response seems inadequate, then draft a longer complaint email (3) and try to apply some pressure higher up the food chain.

Casino confiscates your funds – 3 (Email) or 4 (Phone)

If a casino does this, then they have probably contacted you with their reasoning. Make sure you’ve boned up on the terms and conditions. If you truly see yourself as “Not guilty, your honour” then send an email, citing all documentation and evidence that you can get your hands on.

However, we do stress that if the casino does perceive you to have violated their terms and conditions, then there’s only so far arguing will get you. If you believe the terms themselves to be unfair, then you’ll have to get in touch with an independent body like the Gambling Commission in the UK.

Inquiries about Self-Exclusion – 1 (FAQs) then 2 or 3

There should be a mechanism on the site through which you can self-exclude if you feel as though your gambling has become a problem. You ought to be able to find such a link or more information under the FAQs. If not, then do not hesitate to email the casino declaring that you’d like to self-exclude.

By next year, there will be an independent mechanism through which gamblers can self-exclude themselves from all online casinos. This will be called Gamstop, and is being administered by the RGA (Remote Gaming Association). This will come into effect in mid-2018.

If you have any questions about this article or how to communicate effectively with your casino, please don’t hesitate to get in touch via one of our social media channels.

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Casino Apps vs. Casino on your Mobile Browser: How should I choose? /casino-news/casino-apps-vs-casino-mobile-browser/ /casino-news/casino-apps-vs-casino-mobile-browser/#respond Tue, 26 Jun 2018 08:49:38 +0000 https://www.insidecasino.com/?p=1668 More players are choosing mobile casinos and casino apps than ever before. Gambling Commission figures show that 43% of online gamblers do so on a portable device. Though this still lags behind the 55% who play on their desktop computer, it is growing rapidly. The 43% of mobile gamers represents a 10% increase year on … Continue reading Casino Apps vs. Casino on your Mobile Browser: How should I choose?

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More players are choosing mobile casinos and casino apps than ever before. Gambling Commission figures show that 43% of online gamblers do so on a portable device. Though this still lags behind the 55% who play on their desktop computer, it is growing rapidly. The 43% of mobile gamers represents a 10% increase year on year. The 55% of desktop gamblers represents a 6% drop. If these patterns continue, mobile online casino will overtake by 2018.

casino apps mobile casino
Credit: Gambling Commission

As more players look to migrate from desktop to online mobile casino, they’ll learn they have options for how they engage with their favorite casinos.

The question is not just desktop casino site vs casino on your mobile. Players want to know what to look for in a top slots app. Other, more table game oriented players may want to know the best roulette app or blackjack app. What about iPhone slots compared to android slots? Finally, players want to know if they should use the best casino apps, or the best mobile casinos on browser.

We’ll tee up these prize fights, and offer guidance and information on all these questions.

Casino Apps vs Online Mobile Casino

In this section, we’ll provide some context to the smartphone user’s ultimate choice of casino app or casino on your mobile browser.

To start, which is more popular? The casino app or the browser mobile casino online?

This is a divisive question that splits opinion in certain industries. In the gambling market, the great majority of casinos have an equivalent real money mobile casino. This can be accessed via your browser. However, only a small minority have specially designed native casino apps. Usually, players will find the most famous sites have invested in app development (like Paddy Power and 888 mobile casino). In addition, some smaller casino operators with strong mobile credentials, like Nektan, have also produced top slot apps (such the Pyramid Fortune Casino App).

Therefore, in terms of availability, you are far more likely to find mobile casinos on your browser than as a casino app. Will that change in the future? The relationship between the app and the mobile browser is a rocky and, at times, counter-intuitive one.

Native App vs Mobile Browser: A History

To begin, it’s important to note that we spend the majority of our “digital minutes,” i.e time spent online, on mobile devices these days. Though the figures vary depending on the country, they are uniformly above 60%.

casino apps mobile casino
Credit: ComScore

As the statistics show, people spend the majority of their mobile time on a native app. And it’s not even close. We spend from 80% up to almost 100% of our mobile time on an App.

Surely, then, that tells us that the casino mobile online operators are missing a serious trick. If their players are spending all this time on apps, rather than the mobile browser, why wouldn’t you invest a little extra capital in developing a quality native application?

Firstly, these figures do deceive. If you think about your own mobile phone browsing habits, what are doing? Which apps are you on?

The answer is, that you probably spend the majority of your time on very few apps to which you are very loyal. Facebook, probably. Youtube, perhaps. Email. Spotify or Apple Music. Your favourite games.

However, you’re probably not doing an awful lot of shopping on an app, for example. Research from Morgan Stanley has highlighted the fact that although time spent on mobile is skewed towards apps, the volume of traffic is higher on a mobile browser.

Mobile or Casino App: Which type of player are you?

So for casino on mobile, this muddies the waters of the question. Perhaps it depends on how the gamer who plays casino games on mobile views his or her gaming. If they view their real money casino mobile playing as more akin to an entertainment, or a lifestyle pastime, then they may be more inclined to play via a mobile browser. If they view their gaming as more akin to playing video games, then they may disposed to seek top slots apps or the best roulette app out there on the market.

According to the most recent statistics, roughly 20% of mobile gamblers do so through their slot app, or casino app of choice.

The primitive distinction in the industry is that a mobile browser is a tool utilised for more casual purposes. Say, if you were looking to purchase a fancy suit for a friend’s wedding, you are unlikely to download an app just to purchase it. You’ll research via the browser, and make a one off purchase through there.

On the other hand, the most successful apps inspire a great deal of loyalty and consistent use. Mobile casino users playing for real money tend to be loyal to their casino. So if an operator can develop a compelling, and technically intuitive experience, there’s no reason they wouldn’t be able to attract app players.

Slots Apps vs Mobile Slots: Is there a difference in quality?

Players, especially older players, may be apprehensive about the translation of their favorite games to the small screen. Though the images may be a little smaller, the sharpness of graphics and the quality of interface tend to be as good, if not even slicker.

The best slots, mobile or desktop, are the best slots; that tends not to change. NetEnt, for example, are industry leaders when it comes to developing top mobile slots. Having released their first mobile game in 2011, they now place a premium on their mobile slot range. Their mobile slots have a Touch suffix to distinguish them from the desktop versions. These include heavy-hitting titles like Starburst Touch & Gonzo’s Quest Touch.

best mobile slots starburst

Starburst Touch: Casino Apps vs Online Casino Mobile

With the jangling, euphoric synthesizers oscillating in the background, Landmarkautosales Casino tested NetEnt’s legendary Starburst touch on a casino app vs a mobile browser. The game itself ran identically on both platforms; the interface was smooth and the touch aspect was light, modern and intuitive. Obviously, there is a lot to fit on a much smaller screen. The “spin” button slightly obscures the far right reel, but as soon as you commence a round, it disappears for full visibility, before returning for your next spin.

One of the niftiest aspects of NetEnt mobile slots is that you can play them in both landscape and portrait. The company have been very strong that the option to play in portrait on mobile, is part of the fabric of a mobile gaming future. When playing Starburst Touch, not only does this preclude the obstructive spin button problem, it also caters to those who prefer to lock their screen in the portrait position.

NetEnt recognise that their slots and table games are not just video games on a console. Casino games on mobile, rather, are simply another avenue of a consumer’s phone use.

Some of the other best mobile slots developers haven’t quite cottoned onto this yet. Therefore, they do not offer the flexibility to play portrait. Take Book of Ra, by Novomatic, available on the same top casino app that we found Starburst Touch. If you try to play portrait, the following message appears:

iphone slots book of ra

When playing Starburst Touch landscape, there is no discernable difference between playing on a casino app versus casino on mobile. However, when playing the portrait equivalent, it is impossible to shake off the top browser bar. While playing iPhone slots on an iOS casino, this includes the web address bar, the time, mobile operator signal, and how much battery life remains.

best mobile slots starburst touch

This became quite distracting. Or at least, I became distracted by the fact that I couldn’t close or remove it without switching to landscape mode on my mobile phone.

The Answer: In terms of playing the best mobile slots on the best mobile casinos, there’s really not a lot of difference between playing on casino apps or on your mobile browser. Therefore, the correlation of what you choose will depend on what sort of player you are. As discussed, if you are a loyal player, loyal to a particular casino, then you are likely to play the slot in the casino app of your choice. However, if you are a more casual player, who perhaps does not stick to just one casino and rather prefers to flit around, then you may be more likely to play your slots on the your mobile phone browser.

We stress, there isn’t really a definitive correct answer here. Because the quality of playing slots in practically the same, it is up to you to determine your preferences. What type of player are you?

Android Slots vs iPhone Slots

Another face of this particular question is; so, you’ve decided to play on your mobile. We’ve talked about whether you choose the best slot machine app, or play casino mobile games.

Are you looking for mobile casinos for android, or iOS casinos for iPhone slots? What’s the difference? Is one smartphone better for playing the top slot apps than another?

Firstly, players have been able to play casino on mobile browsers for quite some time on both Android phones and iPhones. This should not make a difference to your online casino mobile experience. The most important factors the determine the quality of your experience will be the same as anything else. How new and powerful is your phone? Is the specific online casino mobile site effective and well designed? How good is your internet connection? Are you connected to wifi or data?

To be frank: the question of whether you prefer mobile casinos for android or iphone can simply be answered by whether you prefer android or iphone.

When it comes to the casino app, there is a slightly more complicated relationship with android. Although players have been able to download a casino android app directly from the operator, it is not until very recently that casino apps became available on google play. In August, the Google Play store opened to floodgates for the best android gambling apps.

Some brands, like 888casino, redeveloped their apps to coincide with this new era. However, it follows that there is less of an established symbiosis between Android and casino apps compared to iOS. Operators, no doubt, understand that bridging this gap is crucial, as brands like 888 have proved.

Best Roulette & Blackjack App vs Casino Games on Mobile Browser

Like the best mobile slots, casino mobile games like roulette and blackjack do not vary greatly between playing a roulette app versus on browser. In terms of the product that a software developer puts out, there will be no difference in the mechanics or performance of the game. For example, Scientific Gaming’s Keybet Roulette will function the same on a browser as it will an App.

mobile roulette app vs browser

The question that you have to ask when choosing where to play mobile roulette is; which environment do you prefer? And what sort of player are you?

Many of the same considerations for mobile slots players are applicable to table game players. For example, players will find it hard to be able to play a roulette app in portrait mode. Even in NetEnt!

mobile roulette best roulette app

The technology continues to improve, creating ever more immersive, intensive, and satisfying experiences for the players. Live Casino on mobile is the next frontier; sharp, dynamic visuals and 3D multi-camera work on the roulette wheel spins. Developers like Evolution Live Gaming and NetEnt are pioneering technology like this. What’s more, you’ll be able to play live dealer casino on your mobile in portrait!

Casino Apps vs Browser: Next Steps

Here at Landmarkautosales Casino, we review the best mobile casinos and best casino apps. If you like the sound of the brands or casinos mentioned in this piece, then please follow the links to find out more.

If you have any queries or thoughts on the casino app versus mobile casino browser debate, then don’t hesitate to get in touch via one of our social media channels below.

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SkillOnNet Launch Spin-A-Mini Promotion /casino-news/skillonnet-launch-spin-mini-promotion/ /casino-news/skillonnet-launch-spin-mini-promotion/#respond Thu, 21 Jun 2018 10:15:39 +0000 https://www.insidecasino.com/?p=1468 To celebrate the start of the FIFA Football World Cup, there is a SkillOnNet launch promo where they will be offering a very special promotion across every one of their casinos! Read on to find out how you can win a Mini Cooper every week for a month from the 14th June – 15th July. … Continue reading SkillOnNet Launch Spin-A-Mini Promotion

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To celebrate the start of the FIFA Football World Cup, there is a SkillOnNet launch promo where they will be offering a very special promotion across every one of their casinos! Read on to find out how you can win a Mini Cooper every week for a month from the 14th June – 15th July.

This promotion is available at all SkillOnNet casinos. These include their flagship brand, PlayOJO, as well as other casinos that we feature reviews on Landmarkautosales Casino, like Slots Magic, PlayMillion, QueenVegas, and Lucky Louis.

Every week a brand-new Mini Cooper will be up for grabs throughout the entire World Cup!

But it doesn’t end there. The total prize pool is worth over €80,000 and even includes “once in a lifetime trips to dream destinations.”

How to win a Mini Cooper?

During the World Cup month, there will be one eligible slot a week in which you can enter the promotion. This is how the calendar shakes out:

From

14th June: Foxin Wins Football Fever – the new soccer slot from NYX Gaming continues their Foxin Wins series and gives it a football flavour.

21st June: Vikings Go To Hell – the brand-new Yggdrasil slot completes the Vikings Trilogy from preceding titles, Vikings Go Wild, followed by Vikings Go Berzerk. To read more about this epic new slot, read our recent review here.

28th June: Legacy of Egypt by Play’n Go

5th July: Ninja Master by GVG.

In order to enter the competition, you must spin 100 times on the eligible slot for that week. Once you have completed that, you will receive a Free Daily Casino Tournamet Ticket. Then, select the Spin-a-Mini Free ticket option to claim your tournament free spins.

Once you’ve received your free spins and played them, your winnings will be added onto the tournament leader board. The crux of the competition? Whoever has the most points at the end of a week will win one of the Mini Coopers!

If you want to give yourself a bit of a boost, you can purchase extra tickets for €1.

Michael Golembo, Sales and Marketing Director of the SkillOnNet launch, said of the promotion, “Football fever will be taking over the world this summer, and we wanted to celebrate with a special give-away for all of our players across our network of brands… We wanted to offer a big online casino promotion that would appeal to our players around the world.”

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Latvian Government to Implement New Live Casino Fees /casino-news/latvian-government-implement-new-fees-live-casino-operators/ /casino-news/latvian-government-implement-new-fees-live-casino-operators/#respond Thu, 21 Jun 2018 10:13:37 +0000 https://www.insidecasino.com/?p=1466 The Latvian government has announced that it will impose a fee on businesses that operate live dealer tables out of the country. Latvian Government & The Fees The exact fee and a timeline of implementation is not yet set in stone. However, as large live casino operators such as Evolution Gaming and Playtech run studios … Continue reading Latvian Government to Implement New Live Casino Fees

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The Latvian government has announced that it will impose a fee on businesses that operate live dealer tables out of the country.

Latvian Government & The Fees

The exact fee and a timeline of implementation is not yet set in stone. However, as large live casino operators such as Evolution Gaming and Playtech run studios in the country’s capital, Riga, the levy is likely to have a tangible impact on the gambling industry.

Evolution have operated a state-of-the-art production studio in Latvia for some time. Playtech made waves when they opened their brand-new facility earlier this year. The building, which according to the company is the largest and most impressive of its kind, was built on the 16th century fortified walls of Riga Old Town.

Evolution Gaming, the first company to make a statement in response to the announcement, admitted that they may well be “compromised by this fee.”

However, by the end, Evolution softened their stance, concluding that “the planned fee is not assessed to substantially impact the company’s position.”

According to Evolution’s press release, the Latvian parliament’s decision was made against the advice of the ruling government and business insiders. The company does not rule out the possibility that the fee may not be imposed at all.

Landmarkautosales Casino expects more details to follow in the coming weeks.

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