Jackpot City Casino Review
Jackpot City is owned by Digimedia Limited Casinos and licensed by the Malta Gaming Authority. Launched way back in 1998, it features an expansive range of Microgaming slots. But how does this established iGaming platform perform across the board? Read on as we now make an evaluation based on a collection of crucial areas. In this Jackpot City casino review we'll be looking at things like UX, welcome promotions, game variety, customer support and cashier options.
Design/UX
Site design can offer major clues as to the reputability of a company, irrespective of its industry. A shoddy-looking platform isn’t going to inspire much confidence in potential customers. Conversely, a polished platform will provide plenty of positive signals to visitors.
And so it goes with online casinos. As far as appearances go, the Jackpot City website looks professional and well structured. Featuring a sleek sleek black and purple colour scheme, our first impressions were most definitely favourable.
On desktops, a rather extravagant promotional header greets new visitors. A well drawn night-time cityscape serves as a glossy backdrop for a superbly-animated ‘exclusive offer’ medallion - this hangs from the main menu and sways back and forth as if caught in a gentle breeze.
The actual game lobby is populated by the usual thumbnails. These are arranged in a seven column layout which collapses on smaller screens. The medallion is also nowhere to be seen on mobiles and certain tablets – understandable considering the potential impact on page load times. In terms of design and usability, we didn’t encounter any issues on either desktop or smart devices. So what about the all important welcome promotion?
Bonuses and Promotions
Jackpot City’s welcome promotion, which is pretty hard to miss, rewards new registrants with a 100% match bonus of up to $1600. This covers the first four deposits ($400 for each) and is subject to x50 wagering rules – not that great, but we’ve certainly encountered worse. The bonus is credited to accounts as soon as the first deposit is made and is available for seven days after initial registration.
Jackpot City Slots
There are more than 300 online slots available to play at Jackpot City. All are provided by top developer, Microgaming and include titles such as Thunderstruck 2, Tomb Raider, Treasure Nile and Alaskan Fishing. There’s also a decent collection of progressive jackpot games like Fruit Fiesta, Major Millions, Lots of Loot and of course the millionaire-maker, Mega Moolah ISIS.
Jackpot City Casino Games
Accompanying Jackpot City’s expansive array of online slots is a competitive range of standard table games like roulette of which there are three versions: French, American and European. Blackjack is also extremely well-represented with 40 different variants to choose from. These offer a great opportunity to prep and/or familiarize yourself with the rules before visiting Jackpot City’s live dealer section. Playing against real life opponents can, after all, be a rather unforgiving experience for the uninitiated and can make a major dent in your bankroll.
Live Dealer Games
The live dealer suite is powered by revered specialist, Evolution Gaming. This company is considered by many within the industry to be the best provider of live dealer casino games. Its feature-laden platform operates across all devices and includes numerous in-game elements that enhance play such as live chat and detailed statistics. So Jackpot City has pulled off something of a coup by integrating Evolution’s software into its website. Currently, live dealer games include blackjack, baccarat, roulette and poker. All are overseen by professional croupiers with games streamed in crisp high definition.
VIP Package
Jackpot City Casino operates a tiered point-based loyalty scheme. Typically, points are awarded each time you deposit and wager funds on slots and table games. These can then be exchanged for bonus credits, although it’s difficult to ascertain precisely what these bonus credits can be used for. The different tiers apparently include a variety of benefits including bespoke bonuses, competitions and access to a ‘dedicated support team’.
We see the term ‘dedicated support team’ quite a bit with the many VIP allurements that we cast our weary eyes upon - and it’s rather annoying truth be told. Is customer support for rank and file players not dedicated? Are team-members blasé about complaints or queries? Or has the term been included to compensate for an underwhelming VIP package that’s devoid of any true perks worth mentioning? It’s hard to say really. Because the 300-word spiel on the ‘loyalty rewards’ page actually reveals very little about precisely what perks players are entitled to.
Cashier Options
Jackpot City offers an excellent range of payment options. In addition to standard methods such as VISA and MasterCard, players can use a raft of online transaction services to make deposits. Some of these are: ClickandBuy, EcoPayz, Neteller, Paysafe Card, Postepay, InstaDebit, Entropay, iDEAL, Sofortuberwaisung, POLi, Envoy, EZIPay, Lobanet and UseMyFunds.
Customer Support
Querying players have better-than-average customer help section at their disposal. 24/7 support is provided via live chat or email. A pretty comprehensive FAQ section has been included too that covers numerous areas relating to accounts, responsible gaming, bonuses/promotions, play-through requirements, cashier options and site functionality.
Jackpot City Review Conclusion
In conclusion, we’re happy to assert that Jackpot City has plenty to offer the player. Design and UX are absolutely fine across all devices. Indeed, we were particularly impressed with the desktop site and its snazzy promo header. And although the standard casino games are powered by just one developer (Microgaming), there are more than 300 to choose from. There are also plenty of classic casino games to be getting on with such as roulette and blackjack. The addition of Evolution’s live dealer platform is a massive plus point too. There are few issues however – we could have done with clearer and more transparent information regarding the VIP package. We’re still none the wiser about the benefits offered to high-rolling gamers. A few more contact options could have been included as well, such as a telephone helpline. With these criticisms aside, we can confidently declare that Jackpot City offers an above-par iGaming package.
