Lucky Nugget Casino Review Introduction
Lucky Nugget Casino has been in business since the distant days of 1998 and is owned by Digimdedia Ltd. Licensed under the Malta Gaming Authority and powered by Microgaming, it features a full quota of casino games in multiple categories. But how does this established operator perform across the board? Read on as we now take a close look at some of the most important areas for continued success in the iGaming industry. We begin with site design and UX.
Design and UX
Get these two wrong and you’re going to be up against it, especially in the gambling sector. Players want polished, well-structured platforms that operate flawlessly across pretty much all devices. And Lucky Nugget’s website ticks these boxes rather well. Despite a conventional header-lobby format on larger screens, the home page looks sleek and colorful with an assortment of images and illustrations showcasing the perks and promos contained therein.
The branding changes very little on smaller screens which is of course no bad thing. We didn’t encounter any issues when testing on mobiles or tablets either. We should add that LN offers an app in addition to its fully-optimized website - quite unusual for a casino operator these days. Nevertheless both platforms are well designed and home to the latest HTML5-powered games. So as far as design and UX is concerned, there’s not much wrong here.
Lucky Nugget Casino Game Variety
There’s an expansive range of casino games which are organized into the categories of slots, blackjack, roulette and poker. Because of LN’s partnership with Microgaming, players have access to around 300 online slots that have been sourced from the developer’s considerable portfolio. In addition to 3-reel and 5-reel variants, the lobby is populated with high-profile progressive games like Mega Moolah and Major Millions.
Complementing the many slots is a decent collection of iconic table games. Blackjack variants include: Atlantic City Blackjack Gold, Classic Blackjack Gold and Vegas Strip Blackjack. Roulette is well represented too with American, European and French variants ready for play. These versions offer useful sand-box environments for inexperienced players, especially those who plan to take on real-life opponents in the live dealer section at some point. Speaking of live dealer games...
Live Dealer
Lucky Nugget offers a full quota of live casino games such as baccarat, blackjack, Caribbean Stud Poker and roulette. These are powered by Evolution Gaming, one of the most revered live specialists in the industry. As a result, all games are overseen by trained croupiers and streamed in super-smooth HD. Tables are also accessible twenty four hours a day for those of you with a desperate urge to gamble into the wee small hours.
Lucky Nugget Casino Promos
Well there’s only one promotion at present: a 150% welcome bonus match up to $200. This is available for seven days after initial registration and is subject to a wagering requirement of x50. A minimum deposit of $10 is required for eligibility.
Customer Support
Players with standard queries have access to a comprehensive FAQ. This covers some of the following areas:
- Logging In
- Registration
- Making a Deposit
- Withdrawing Winnings
- Legalities
- Fair Game Play
Those with more pressing or elaborate issues have live chat and an email address at their disposal. According to the FAQ section, support is available on a 24/7 basis although we didn’t test this particular pledge.
Lucky Nugget VIP/Loyalty Schemes
Lucky Nugget operates one of those loyalty schemes that are immediately available, regardless of the amount of money that you deposit (albeit at the lowest level). It’s a points-based offering that allows players to exchange points for a variety of perks like ‘bonus credits’. Once again, ‘dedicated’ support has also been listed as one of these benefits. As you may have read elsewhere at Landmarkautosales Casino, this really ticks us off. All customer support should be ‘dedicated’ right? So where’s the benefit here?
Anyway, LN’s loyalty package has multiple levels of which Privé is the highest. In order to ascend to this promised plain, you’ve got to spend one heck of a lot of money (go figure) and play over a sustained period. With that said, 2500 points are awarded to new accounts upon registration...which kind of helps.
Cashier Options
Alongside standard banking options like VISA, Mastercard and Maestro, you’ve also got a good collection of online transaction/web wallet services. Some of these are: Neteller, Moneybookers, Eco Card, Instadebit and Echeck. Withdrawal processing times are between 24 - 48 hours for Neteller and Moneybookers. VISA withdrawals can take up to 6 working days while direct bank transfers are processed from 3 – 7 days.
Lucky Nugget Casino Conclusion
If you’ve been in the iGaming sector for as long as Lucky Nugget, it’s likely that you’re doing something right. And we have no complaints about game variety. As mentioned, there are more than 300 online slots to choose from. These are supported with a solid collection of progressive jackpots as well as computer table games - being able to offers gamers an Evolution-powered live casino platform sure helps as well. Customer support is sound with multiple communication channels available and there are more than enough banking options for most players.
The dedicated casino app left us scratching our heads though. There aren’t that many online casinos that feature these platforms anymore. In contrast to bingo providers, most casino operators rely on responsive websites to serve their gaming packages. We have HTML5 to thank for this. The VIP package fell short in our estimation as well. There’s just not enough information about precisely what perks are available.
To us, ‘dedicated support’ does not constitute any kind of benefit whatsoever. This should be a bare minimum requirement, regardless of your standing with an online casino. And just what the hell are ‘bonus credits’? So in conclusion, our advice would be to focus squarely on the games of which there are plenty to be getting on with. But if you’re looking for exciting promotions and a VIP package that actually comprises genuine incentives, you might have to look elsewhere
